Every incident resolved teaches the platform something new. Classification accuracy improves. Routing gets smarter. Resolution times shrink — measurably, provably, permanently.
Time to First Recommendation
Continuous Learning
Reasoning Transparency
Incidents Left Unrouted
Capabilities
RapidResolve doesn't manage tickets. It understands incidents — their causes, their patterns, their optimal resolution paths — and gets measurably smarter at every stage.
Incoming incidents are automatically classified by type, severity, and affected systems — with accuracy that improves as the platform learns your organization's specific patterns.
Tickets route to the right team based on historical resolution patterns, not static rules. The platform knows which analyst resolved similar incidents fastest.
Don't just find what broke — understand why. AI traces dependency chains across systems to identify the true root cause, not just the symptom.
"Three similar incidents were resolved by applying this configuration change. The fix took 12 minutes on average. Want me to start?" Intelligence, not just data.
Automatic escalation based on learned severity patterns — not rigid rules. The platform recognizes when an incident is more serious than it initially appears.
RapidResolve serves as the central incident hub for all OneBastion products. A vulnerability in ChainGuard or a compliance gap in Compliatron becomes a ticket automatically.
Intelligence Lifecycle
Every incident that flows through RapidResolve becomes part of your organization's institutional memory. The resolution approach, the time it took, the team that handled it, the outcome — all captured, structured, and available to improve the next response.
After 90 days, your RapidResolve is fundamentally different from anyone else's. It knows your infrastructure, your team's strengths, your recurring patterns, and your resolution preferences. That knowledge can't be replicated by switching tools.
Incident arrives
Automatically classified, scored, and contextualized with similar past incidents.
Intelligent routing
Assigned to the team/analyst with the best track record for this incident type.
Resolution guidance
AI recommends approach based on what worked in similar situations, with reasoning.
Outcome captured
Resolution path, time, and outcome feed back into the intelligence model.
Platform improves
Next similar incident is resolved faster, more accurately, with less effort.
At a Glance
RapidResolve doesn't show you charts and leave you to interpret them. It tells you what matters, why it matters, and what to do about it.
Active Incidents
12
↓ 34% vs last week
Avg Resolution
18m
↓ 12m vs 90 days ago
Auto-Resolved
41%
↑ from 12% at start
Platform Advisory
“I've noticed 3 incidents this week involving the auth-service. Last month, a similar pattern preceded a major outage. Recommend proactive investigation.”
Free to start. No configuration needed. The intelligence begins accumulating from the first ticket.